Free service warranty
Unless otherwise specified, a free service guarantee* is included with treatment. That guarantee provides for free service calls for the timely removal of spots and spills from all treated items. When you choose to have your furnishings protected by FiberCare, Inc., you’re buying the assurance and peace of mind that comes with buying the best. The best protection…the best service…the best results. That’s what we aim to give you. Give us a call – we’ll be glad to answer your questions and/or come to your home or office for a free, no obligation assessment.
A word about protectors
For the sake of illustration, we’ll compare protectors to paint. As you know, there’s high quality paint, and low quality paint, with a range of performance in between. There are water-based, oil-based, and acrylic based paints, too. Some paints dry faster than others, and almost all have a curing period where they’re safe to touch, but still not ready for use.
What we’ve done is to simply find the best “paint” money can buy, with the best formulation and consistency, in order to provide you with the best choice possible, taking the worry and guesswork out of who to hire and what to choose to care for your furnishing investments. Fiber-Shield protectors are simply the best "paint" on the market. That’s why we apply them.
A word about expectations
We’re often asked, How long will this protection last? All protectors wear out (although Fiber-Shield® has demonstrated excellent abrasion resistance against its competitors), and must be reapplied on occasion. Our recommendation is that, if your items have had enough use – enough abrasion – that they require cleaning, the previous protection is probably wearing thin, and should be reapplied after cleaning.
Just as importantly, we want you to appreciate that no protector, no matter how high-quality, will be stain-proof. Spills can and occasionally may still penetrate your furnishings, depending on variables such as type, size, and temperature of spill; also fabric type, texture, and weave, etc. That’s where our service guarantee comes in. Our whole service plan is designed to encourage you to deal with the situation right away. Blot up what you can and then, if appropriate, use the spot remover we provided you. And if you cannot quickly and easily remove the spot, call us right away and we will come out as soon as a visit can be conveniently arranged, and remove the spot for you, at no charge.
A word about maintenance
Fiber-Shield®'s protectives cannot work well in the presence of soil load. If your carpet or furnishing is soiled from use, then our protector can't do its job, and you’ll need to have the item cleaned. We can arrange for periodic inspection and maintenance of everything you have treated so your environment is healthy and clean all the time!
*Free service guarantee terms
Please contact us if you'd like more information about the terms and conditions of our free service guarantee.
